Cookies & Privacy Policy

Cookies Policy

 

This cookies policy describes the cookies that we use on our website, https://www.petsandpods.co.uk (“Website”), and the purposes for which we use them.

 

By using our Website, you consent to the cookies described below being deposited on your device for the purposes set out in this Policy. 

 

  1. Information about us

 

Our Website is operated by Pets and Pods Studio Ltd, incorporated in England and Wales under company number 12013802 and having its registered office address at 214 Station Road, Rainham, England, ME8 7PS (whom we refer to as “we” and related terms such as “our” and “us”).

 

  1. What are cookies and how do we use them?

 

A cookie is a small text file that is placed on your computer (or other electronic device) when you access our Website. We use cookies on our Website to: 

 

  • recognise you when you use our Website;

  • keep track of items which you purchase through our Website and take you through the checkout process;

  • obtain information about your preferences, online movements and use of the internet;

  • carry out research and statistical analysis to help improve our content, products and services and to help us better understand our visitors’ and customers’ requirements and interests;

  • make your online experience more efficient and enjoyable.]

 

In certain circumstances, we may collect personal information about you, as we explain in our Privacy Policy.

 

In most cases, we will need your consent in order to use cookies on our Website. The exception is where the cookie is essential in order for us to provide you with a service you have requested.

 

  1. Consent to cookies

 

If you visit our Website when your browser is set to accept cookies (or otherwise indicate your consent), we will interpret this as an indication that you consent to our use of cookies as described in this Policy. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely.

 

  1. What cookies do we use?

 

The cookies we place on your device fall into the following categories:

  • Session cookies—these allow our website to link your actions during a particular browser session. These expire each time you close your browser and do not remain on your device afterwards

  • Persistent cookies—these are stored on your device in between browser sessions. These allow your preferences or actions across our website to be remembered. These will remain on your device until they expire, or you delete them from your cache

  • Strictly necessary cookies—these cookies are essential for you to be able to navigate our website and use its features. Without these cookies, the services you have asked for could not be provided

  • Performance cookies—these cookies collect information about how you use our website, eg which pages you go to most often. These cookies do not collect personally identifiable information about you. All information collected by these cookies is aggregated and anonymous and is only used to improve how our website works

  • Functionality cookies—these cookies allow our website to remember the choices you make (such as your user name, language, last action and search preferences) and provide enhanced, more personal features. The information collected by these cookies is anonymous and cannot track your browsing activity on other websites

  • Targeting cookies—also known as advertising cookies, these cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement on our website and help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website, and this information is shared with other organisations such as advertisers. 

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie

Name

Purpose

More information

[COOKIE TITLE]

[COOKIE NAME]

[DESCRIPTION OF THE PURPOSE FOR WHICH THE COOKIE IS USED]

Examples of purposes for which a cookie may be used:

 

This cookie [is essential for our site to][enables us to]:

  • [Estimate our audience size and usage pattern.]

  • [Store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted at your individual interests.]

  • [Speed up your searches.]

  • [Recognise you when you return to our site.]

  • [Allow you to use our site in a way that makes your browsing experience more convenient, for example, by allowing you to store items in an electronic shopping basket between visits. If you register with us or complete our online forms, we will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted in the interim.]

  • [OTHER PURPOSES]

[WHERE APPROPRIATE, INSERT LINK TO EXTERNAL INFORMATION]


 

  1. Third-party cookies

 

Our Website may contain links to third-party websites. If you visit any such sites, they may place cookies on your computer. The owners of third-party websites are responsible for the cookies they set. We have no control over this or the technologies used by third-party sites, and accept no responsibility for them. 

 

You can find out how third parties collect and use your information by reading their privacy and cookie notices, which they should have on their Websites.

 

  1. Google Analytics

 

This web analytics service provided by Google Inc helps us to analyse how users use our Website. It counts the number of visitors and tells us about their behaviour overall, such as typical length of stay on our site or the average number of pages a user views.

 

This information generated by the cookie about your use of our Website will be transmitted to and stored by Google on its servers. Google will use this information for the purpose of evaluating your use of our Website, compiling reports on website activity and providing other services relating to website activity.

 

We use the information to improve our Website and generally enhance your experience.

 

For more information about Google Analytics, please visit: 

 

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

 

You can prevent Google Analytics from tracking your browsing by downloading and installing the Google Analytics Opt-Out browser add-on which is available from the following address:

 

https://tools.google.com/dlpage/gaoptout?hl=en

 

  1. Managing cookies

 

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of our Website. For further information about cookies and how to disable them you may wish to view the UK Information Commissioner’s guide:

 

https://ico.org.uk/for-the-public/online/cookies/


 

Updated: [14/09/2020]. 

Cookies notification pop-up box wording:

 

“This website uses cookies to improve your online experience. By continuing to use this website you are agreeing to our use of cookies. For more information, visit our Cookies Policy."

PETS AND PODS STUDIO LTD DATA PRIVACY POLICY

Please read this policy carefully as it contains important information on who we are; how and why we collect, store, use and share personal information; your rights in relation to your personal information; and on how to contact us and supervisory authorities if you are concerned about our treatment of your data.

This policy comprises the following sections:

  • Who we are and how to contact us

  • Our website

  • Our collection and use of your personal information

  • Our legal basis for processing your personal information

  • How and why we use your personal information

  • How long we keep your personal information

  • Who we share your personal information with

  • Where your personal information is held

  • Cookies 

  • Marketing

  • Your rights

  • Keeping your personal information secure

  • How to complain

  • Changes to this policy

 

  1. Who we are and how to contact us

This website is operated by Pets and Pods Studio Ltd; we are a private limited company incorporated in England and Wales with registration number 12013802. Our registered office is at 214 Station Road, Rainham, England, ME8 7PS. You may also contact us by e-mail to petsandpods@gmail.com or by telephone to [ 00447738962976]. Please see more about us on the “About” tab on this website.

We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation and the Data Protection Act 2018 (to which we refer as “Data Protection Law”) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

 

  1. Our website

This policy relates only to use of our website, https://www.petsandpods.co.uk. In our website we may link to other websites owned and operated by certain trusted third parties in accordance with this policy. Such third party websites may also gather information about you in accordance with their own separate privacy policies; please consult those policies on the relevant third party website, as we cannot accept responsibility for the conduct of third parties.

 

  1. Our collection and use of your personal information

We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services via our website, post material to our website, complete customer surveys or participate in competitions via our website.

The personal information we collect about you depends on the particular activities which you carry out through our website. Such information may include:

 

  • name, address and contact details

  • information to enable us to check your identity, such as your date of birth

  • bank account, credit/debit card, transaction, billing and payment details

  • details of any feedback you give us by phone, email, post or via social media

  • information about goods or services we provide to you 

  • information about goods or services which you provide to us, including your performance in respect of such supply 

  • your account details, such as username, login details

  • your contact history, purchase history and saved items

  • information which you provide to us, such as your employment or personal history, qualifications, interests, etc

  • information from accounts you link to us, e.g. Facebook

  • information to enable us to undertake credit or other financial checks on you

  • Information about how you use our website, IT, communication and other systems

  • your responses to surveys, competitions and promotions

We use this personal information to:

 

  • communicate with you

  • create and manage your account with us

  • verify your identity

  • provide goods and services to you and arrange their delivery to you by third parties

  • perform our obligations

  • customise our website and its content to your particular preferences

  • notify you of any changes to our website or to our goods and services that may affect you

  • notify you of particular events, activities and similar matters at Pets and Pods Studio Ltd 

  • improve our goods and services

  • act in respect of recruitment, employment or other purposes for which information is provided to us 

This website is not intended for use by children under the age of 13 and we do not knowingly collect or use personal information relating to children.

We collect most of this personal information directly from you through our website, in person, by telephone, text, email or social media, but we may also collect information from:

  • publicly accessible sources

  • third parties such as credit reference agencies;

  • third parties with your consent, such as your bank or building society

  • cookies on our website - for more information on our use of cookies, please see our Cookies Policy 

  • our IT systems, e.g. CCTV and access control systems, communications systems, email and instant messaging systems

 

  1. Our legal basis for processing your personal information

Under Data Protection Law we may hold and use your personal information only if we have a proper reason for doing so. There are various different legal bases which may constitute a proper reason, depending on what personal information we process and why. These may include:

 

  • your consent: where you have given us clear consent for us to process your personal information for a specific purpose

  • contract: where our use of your personal information is necessary for a contract we have with you, or to take specific steps before entering into a contract with you

  • our legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)

  • vital interests: where our use of your personal information is necessary to protect you or someone else’s life, health or safety

  • legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party; a “legitimate interest” is a business or commercial reason to use your information which is not overridden by your own rights and interests.

 

  1. How and why we use your personal information 

For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:

The table below explains what we use (process) your personal information for and our reasons for doing so:

What we use your personal information for

Our reasons

To provide goods and services to you

For the performance of our contract with you or to take steps at your request before entering into a contract

To obtain goods or services from you

For our legitimate interests or those of a third party, including making enquiries about goods and services, placing orders, performing our contractual obligations and liaising with you

To obtain services from third party providers for the purposes of facilitating the performance of our obligations, e.g. payment or payroll service providers

For our legitimate interests or those of a third party

To prevent and detect fraud 

For our legitimate interests or those of a third party, e.g. to minimise fraud that could be damaging 

Marketing our services and those of selected third parties, including communicating news about Pets and Pods Studio Ltd, its events, activities and the like

 

For our legitimate interests or those of a third party

Conducting checks to identify our customers and verify their identity

Other processing necessary to comply with legal and regulatory obligations that apply to our business, e.g. under health and safety regulation 

To comply with our legal and regulatory obligations and to prevent fraud

Credit reference checks via external credit reference agencies

For our legitimate interests or those of a third party, to check capability 

Ensuring business policies are adhered to, e.g. policies covering security, confidentiality and internet use

For our legitimate interests or those of a third party

Operational reasons, such as improving efficiency, training, ensuring safe working practices and quality control

For our legitimate interests or those of a third party

Recruitment, including checks with third parties and public authorities, and usual recruitment activities

For our legitimate interests or those of a third party, in seeking staff and in processing applications for work

Activities related to employment

For our legitimate interests or those of a third party

Statistical analysis to help us manage our business, eg in relation to our financial performance, customer base, product range or other efficiency measures

For our legitimate interests or those of a third party

Preventing unauthorised access and modifications to systems so as to prevent and detect criminal activity that could be damaging 

For our legitimate interests or those of a third party

 

Creating, updating, maintaining and enhancing customer records

For our legitimate interests or those of a third party and to comply with our legal and regulatory obligations

Statutory returns

To comply with our legal and regulatory obligations

 

  1. How long we keep your personal information 

We will keep your personal information for the following periods:

Purpose for which your personal Period during which that personal 

information is provided information may be retained by us

 

Information provided for purposes related to your purchase of goods or services from us, including communication for such purposes, payment actions, identity and credit checks, delivery, etc

Until you state or we consider that you will not, or that it is unlikely that you will, make further purchases from us

Information provided for purposes related to our purchase of goods or services from you, including communication for such purposes, payment actions, delivery, etc

Until you state or we consider that we will not, or that it is unlikely that we will, make further purchases from you

Marketing and promotion to you

Until the expiry of any period specified by you during which we may retain and use such information for these purposes or you state to us that you do not wish to receive such communications

Recruitment

Until 15 January next following the expiry of three years from our first receipt from you of a statement expressing interest in working with us

Employment or other engagement

Until 15 January next following the expiry of six years from termination of you employment or other engagement with us

 

After expiry of the relevant period stated above we may keep and use your personal information for as long as is necessary for any of the following purposes:

 

  • to respond to any questions, complaints or claims made by you or on your behalf;

  • to show that we treated you fairly and in accordance with our obligations;

  • to keep records required by law.

We will not retain your personal information for longer than necessary for the purposes set out in this policy. When it is no longer necessary to retain your personal information, we will delete or anonymise it.

 

  1. Who we share your personal information with

We may share personal data with:

  • our advisers, for the purposes of obtaining their advice

  • third parties we use to help deliver goods or services to you, e.g. payment service providers, warehouses, third party suppliers and delivery companies

  • other third parties we use to help us run our business, e.g. marketing agencies or website hosts

  • law enforcement or other authorities if required by applicable law 

  • third parties approved by you, e.g. social media sites to which you choose to link your account or third party payment providers

  • our insurers and brokers

  • credit reference agencies

  • our bank

Except with your express consent, we will not share your personal information with any other third party and will not transfer your personal data outside the European Economic Area.

We will always treat your personal information with the utmost respect and will never sell or licence it to other organisations.

We will allow our service providers to handle your personal information which we supply to them only if we are satisfied that they will take appropriate measures to protect it.

 

  1. Where your personal information is held

 

Your personal information may be held at our premises at 214 Station Road, Rainham, England, ME8 7PS   or with third party agencies, service providers, representatives and agents as referred to above under  ‘Who we share your personal information with’.

 

  1. Cookies and similar technologies

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.

For further information on our use of cookies, please see our Cookies Policy.

For further information on cookies generally visit https://ico.org.uk/for-the-public/online/cookies, www.aboutcookies.org or www.allaboutcookies.org.

 

  1. Marketing

We would like to send you information about goods and services which we provide, activities and events at Pets and Pods Studio, competitions and special offers and other matters concerning what we do, which we believe may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or social media.

We will ask whether you would like us to send you such marketing messages only when you tick the relevant box on a form which you access while using our website.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

—contacting us at petsandpods@gmail.com or in writing to 214 Station Road, Rainham, England, ME8 7PS

—using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts

It may take up to ten days for this to take effect.

For more information on your rights in relation to marketing, see 'Your rights’ below.

 

  1. Your rights

Under the Data Protection Laws you have a number of important rights free of charge. In summary, those include rights to:

 

  • fair processing of information and transparency over how we use your personal information

  • access to your personal information and to certain other supplementary information that this policy is already designed to address

  • require us to correct any mistakes in your information which we hold

  • require the erasure of personal information concerning you in certain situations

  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

  • object at any time to processing of personal information concerning you for direct marketing

  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

  • object in certain other situations to our continued processing of your personal information

  • otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

 

  • email or write to us in the manner described above under ‘Who we are and how to contact us’ 

  • let us have enough information to identify you  

  • if we so request, let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and

  • let us know the information to which your request relates and any other information relevant to your  request

 

  1. Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

 

  1. How to complain

We hope that can resolve any query or concern which you raise about our use of your information.

Data Protection Law also gives you the right to lodge a complaint with the Information Commissioner, who may be contacted at https://ico.org.uk/concerns/ or telephone 0303 123 1113.

 

  1. Changes to this privacy policy

This policy was published on 14/09/2020. 

We may change this policy from time to time; if we make any material change relevant to your information we will inform you by communication to your contact details that you have provided to us. 

If you have any questions about this policy or the information which we hold about you please contact us by e-mail to petsandpods@gmail.com or by telephone to [  00447738962976    ] or in writing to 214 Station Road, Rainham, England, ME8 7PS.

 
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